Culture, Communication and Conflict in veterinary practice

In today’s dynamic veterinary environment, success depends not only on clinical expertise but also on the strength of the team and the culture that supports it. This webinar explores the vital role of practice culture and team cohesion in delivering exceptional care and maintaining a healthy, productive workplace.

Participants will delve into the various forms of communication used in veterinary settings, from everyday interactions among colleagues to more nuanced conversations with clients. We’ll examine how clear, compassionate communication can elevate client experiences and enhance team collaboration.

Beyond communication, the session will focus on individual well-being—highlighting the importance of self-worth, the ability to establish healthy professional boundaries, and how these contribute to personal and team resilience. Attendees will also gain practical tools for managing and resolving conflict constructively, fostering a more respectful and supportive work environment.

Whether you’re a veterinary surgeon, nurse, or support team member, this webinar offers valuable insights to help you thrive in your role and contribute positively to your practice culture.

Veronika Smart

Veterinary Surgeon

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Veronika graduated from the University of Cambridge and worked in Madagascar for the first five years of her career as an ambulatory equine veterinary surgeon and lecturer at the University of Antananarivo. Since returning to the UK, Veronika made the transition to small animal practice and continues to work as a GP vet. She is a Mental Health First Aider and holds a Level 5 Diploma in Mental Health and Wellbeing Awareness and is the founder of Mentavet, an Instagram page and enterprise devoted to improving satisfaction and wellbeing in the veterinary profession. Veronika is a mother to two girls and is passionate about improving accessibility to flexible and family-friendly working in our increasingly feminised profession. MRCVS, Mentavet founder and content creator