Civility – The Facts (An introduction to the importance of civility in practice)

Personal Development | 50 mins

In this webinar, we will explore the core concepts of incivility and consider the impact of inter-team behaviour on individuals, teams, organisations, and the safe delivery of patient care. Based upon VetLed’s collaboration with a pioneering initiative within the NHS, we will explore how, quite literally, civility saves lives. We will consider what makes a great workplace and explore how the individuals, teams and veterinary practices can implement a range of evidence-based strategies proven to reduce incivility.

Meet the speakers

Helen Silver-MacMahon

MSc PSCHF, Cert VNECC, DipAVN (surg), Cert SAN, RVN

Helen qualified as an RVN in 2000 and has worked in both first opinion and referral hospitals. Since qualifying, she has gained certificates in ECC and Small Animal Nutrition and the Advanced Diploma in Veterinary Nursing (surgical).  In 2021, Helen completed a MSc in Patient Safety and Clinical Human Factors at the University of Edinburgh and is currently undertaking a PhD at the University of Lincoln exploring the non-technical skills that veterinary nurses require when monitoring and maintaining anaesthesia. She is also working towards chartered ergonomist status. Helen is an RCVS Knowledge Champion for her role in the sustained training and use of a surgical safety checklist within the small animal theatre at the former Animal Health Trust. Helen is passionate about developing the veterinary profession's understanding of Human Factors as a powerful aid in improving patient safety, enhancing performance, and supporting the wellbeing of the veterinary team. She enjoys lecturing internationally and has written articles and co-authored several book chapters on both clinical and non-clinical aspects practice. Helen is also collaborating with the University of Aberdeen to research Incivility in veterinary practice.

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