Proactive patient safety

Primary Care | Veterinary Nursing | 67 mins

Patient safety is defined by the World Health Organisation as the absence of preventable harm to a patient during the process of healthcare and reduction of risk of unnecessary harm.

Whilst all veterinary professionals strive to maintain patient safety, to err is human and therefore we need to put systems and processes in place to prevent error occurring wherever possible. In the busy world we work and live in it can sometimes be difficult to know where to begin and challenging to find the time to implement strategies.

In this webinar we will discover what patient safety is and explore the tools proven to enhance patient care. Starting at the beginning of the day we will guide you through a typical patient journey considering patient safety tools such as briefing, checklists, communication tools, handovers and more. We will conclude with tips on how to implement these tools successfully to optimize the wellbeing of our teams and patients.

Meet the speakers

Helen Silver-MacMahon

MSc PSCHF, Cert VNECC, DipAVN (surg), Cert SAN, RVN

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Helen qualified as an RVN in 2000 and has worked in both first opinion and referral hospitals. Since qualifying, she has gained certificates in ECC and Small Animal Nutrition and the Advanced Diploma in Veterinary Nursing (surgical).  In 2021, Helen completed a MSc in Patient Safety and Clinical Human Factors at the University of Edinburgh and is currently undertaking a PhD at the University of Lincoln exploring the non-technical skills that veterinary nurses require when monitoring and maintaining anaesthesia. She is also working towards chartered ergonomist status. Helen is an RCVS Knowledge Champion for her role in the sustained training and use of a surgical safety checklist within the small animal theatre at the former Animal Health Trust. Helen is passionate about developing the veterinary profession's understanding of Human Factors as a powerful aid in improving patient safety, enhancing performance, and supporting the wellbeing of the veterinary team. She enjoys lecturing internationally and has written articles and co-authored several book chapters on both clinical and non-clinical aspects practice. Helen is also collaborating with the University of Aberdeen to research Incivility in veterinary practice.

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