Veterinary Thought Exchange St. Georges Court, Winnington Ave, Northwich, Cheshire, CW8 4EE Tel: 01560 700254 ││ 

 What happens if I have a Complaint? 

While we hope that this is not the case, we understand that sometimes vtx may not always get things correct. If this happens, we would encourage you to contact us at your earliest convenience. 

We feel confident that simply by speaking to us directly, we can easily resolve any concerns/issues that you may have with ourselves or the services that we provide. 

Making a formal complaint? 

In the situation where we do not appear to have resolved some or all of your concerns to a manner in which you deem satisfactory, then vtx would encourage you to contact our Director of Operations, Andy Bell by email to 

Please provide as much information as possible to allow vtx to fully investigate and resolve your concerns (E.g. name and contact details, a full description of your complaint and any other information that you feel may be important to include). 

All complaints received in writing, will be acknowledged within ‘24 hours’ and a full written response shall be sent to you ‘within 7 working days’ of the complaint investigation having been completed by vtx. 

I am still unhappy with the outcome 

We are sorry to hear this, however if you still feel that you are unhappy with any aspect of our services, then we would encourage you to refer your concerns to: 

Royal College of Veterinary Surgeons, 
Belgravia House, 
62-64 Horseferry Road, 
SW1P 2AF. 

Telephone: 020 7222 2001